Shipping policy

At PrimeBackyard, operated as an individual business by ABDEL-OUAKIL OUALIDE KERRAF, we strive to deliver your outdoor power equipment accessories safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy for all orders targeted to the United States.
1. Order Processing & Handling Time
Handling Time: All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays).
Order Cut-off Time: 5:00 PM (GMT+2) France Time. Orders placed after this time will begin processing on the next business day.
2. Shipping Rates & Delivery Estimates
We partner with DHL to ensure fast and reliable delivery across the contiguous United States. Shipping charges are calculated at checkout based on the total shipment weight:
Handling Time: 1 to 3 Business Days (Mon - Fri)
Transit Time (DHL): 3 to 7 Business Days (Mon - Fri)
Total Estimated Delivery Time: 4 to 10 Business Days
Standard Shipping Rates (USA):
$0.00 kg – 0.50 kg: $6.99 USD
$0.51 kg – 1.00 kg: $9.99 USD
Please note: Delivery delays can occasionally occur due to weather events or customs inspections.
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your DHL tracking number(s).
The tracking number will become active within 24–48 hours. You can track your package directly on the official DHL website.
4. Customs, Duties, and Taxes
All prices listed on primebackyard.shop are in USD.
Orders shipped to the USA under the de minimis threshold ($800) generally do not incur additional import duties. However, PrimeBackyard is not responsible for any external customs or taxes applied to your order after shipment.
5. Contact Information
If you have any questions regarding your shipment, please contact us at:
Store Name: PrimeBackyard
Company / Owner Name: ABDEL-OUAKIL OUALIDE KERRAF
Email: support@primebackyard.shop
Business Address: 24 Route Du Candé, Breuillet 17920, France
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)